:root{font-family:'DM Sans',system-ui,-apple-system,'Segoe UI',sans-serif;color:#17243a;background:#f5f7fb;font-synthesis:none;text-rendering:optimizeLegibility;--ink:#17243a;--muted:#738096;--line:#e5eaf1;--blue:#165dff;--pale:#eef3ff;--green:#138a64;--shadow:0 14px 40px rgba(31,51,82,.07)}
*{box-sizing:border-box}body{margin:0;min-width:320px}a{color:inherit;text-decoration:none}button,input,textarea,select{font:inherit}button{cursor:pointer}h1,h2,h3,p{margin-top:0}h1,h2,h3{font-family:Manrope,'DM Sans',sans-serif;letter-spacing:-.035em}h1{font-size:clamp(1.55rem,2.2vw,2rem);margin-bottom:0}h2{font-size:1.45rem}h3{font-size:1rem}small,.small{font-size:.84rem}.muted{color:var(--muted)}.eyebrow{text-transform:uppercase;letter-spacing:.12em;font-size:.68rem;font-weight:700;color:#8190a8;margin:0 0 8px}.button{border:1px solid var(--line);background:white;color:var(--ink);border-radius:10px;min-height:42px;padding:10px 15px;display:inline-flex;align-items:center;justify-content:center;gap:8px;font-size:.9rem;font-weight:700;transition:.15s ease}.button:hover{transform:translateY(-1px);box-shadow:0 8px 18px rgba(31,51,82,.1)}.button-primary{background:var(--blue);color:white;border-color:var(--blue)}.button-danger{color:#b23b51;background:#fff8f9}.button-wide{width:100%;min-height:48px}.icon-button{height:38px;width:38px;border-radius:10px;border:1px solid var(--line);background:white;color:var(--ink)}
.admin-body{display:flex;min-height:100vh;background:#f6f8fb}.sidebar{width:248px;background:#fff;border-right:1px solid var(--line);display:flex;flex-direction:column;padding:24px 16px 18px;position:fixed;inset:0 auto 0 0;z-index:5}.brand{display:flex;align-items:center;gap:11px;font-family:Manrope,sans-serif;font-weight:800;font-size:1.2rem;letter-spacing:-.04em;padding:4px 9px 28px}.brand-mark{height:34px;width:34px;border-radius:12px;background:linear-gradient(140deg,#1760ff,#7c8dff);color:white;display:grid;place-items:center;font-size:1rem;box-shadow:0 6px 14px #165dff38}.side-nav{display:grid;gap:5px}.nav-link{min-height:42px;padding:10px 12px;border-radius:9px;color:#66748a;font-size:.91rem;font-weight:600;display:flex;align-items:center;gap:12px;transition:.15s}.nav-link:hover{background:#f4f6fa;color:var(--ink)}.nav-link.active{color:var(--blue);background:var(--pale)}.nav-dot{height:7px;width:7px;border-radius:50%;background:#bdc8d8}.active .nav-dot{background:var(--blue);box-shadow:0 0 0 4px #165dff16}.sidebar-bottom{margin-top:auto}.sidebar-bottom>.nav-link{margin-bottom:10px;color:var(--blue)}.user-chip{border-top:1px solid var(--line);padding:17px 7px 12px;display:flex;align-items:center;gap:10px}.avatar{width:34px;height:34px;border-radius:50%;background:#e7efff;color:#285bd0;font-weight:700;display:grid;place-items:center}.user-meta{display:grid;gap:2px;min-width:0}.user-meta strong{font-size:.83rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.user-meta small{font-size:.75rem;color:var(--muted)}.nav-button{border:0;background:transparent;width:100%;text-align:left}.admin-main{margin-left:248px;min-width:0;flex:1}.topbar{min-height:114px;background:#fff;border-bottom:1px solid var(--line);padding:25px clamp(20px,4vw,54px);display:flex;align-items:center;justify-content:space-between;gap:20px}.page-content{padding:30px clamp(18px,4vw,54px) 56px;max-width:1500px;margin:auto}.page-footer{padding:15px clamp(20px,4vw,54px);color:#9aa5b5;font-size:.8rem;border-top:1px solid var(--line)}.flash{padding:12px 15px;border-radius:10px;margin-bottom:18px;font-size:.9rem}.flash-success{color:#087350;background:#e9f8f1}.flash-error{color:#aa3347;background:#fff0f1}.flash-info{color:#2054bb;background:#eef3ff}.panel,.stat-card{background:white;border:1px solid var(--line);border-radius:14px;box-shadow:0 4px 18px rgba(31,51,82,.025)}.panel{padding:22px;margin-bottom:20px}.panel-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:18px}.panel-head h2,.panel-head h3{margin:0}.panel-head p{margin:6px 0 0;color:var(--muted);font-size:.88rem}.stat-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:22px}.stat-card{padding:20px;min-height:126px}.stat-label{font-size:.81rem;color:var(--muted);font-weight:600}.stat-value{font-family:Manrope,sans-serif;font-size:2rem;font-weight:800;letter-spacing:-.06em;margin:12px 0 0}.stat-note{font-size:.78rem;color:#8c99ab;margin-top:4px}.dashboard-grid{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(260px,.8fr);gap:18px}.table-wrap{width:100%;overflow-x:auto}.data-table{width:100%;border-collapse:collapse;text-align:left;font-size:.88rem}.data-table th{font-size:.73rem;color:#8692a4;text-transform:uppercase;letter-spacing:.07em;font-weight:700;padding:11px 12px;border-bottom:1px solid var(--line)}.data-table td{padding:14px 12px;border-bottom:1px solid #f0f2f6;vertical-align:middle}.data-table tr:last-child td{border-bottom:0}.data-table .primary-cell{font-weight:700;color:#22314a}.secondary-cell{display:block;font-size:.78rem;color:var(--muted);font-weight:400;margin-top:3px}.status{display:inline-flex;padding:5px 9px;border-radius:20px;font-size:.73rem;font-weight:700}.status-open{background:#fff3e3;color:#ac6200}.status-pending{background:#eff1ff;color:#5b57b8}.status-closed{background:#eaf7f2;color:#087350}.status-draft{background:#f1f3f7;color:#647187}.status-published{background:#eaf7f2;color:#087350}.toolbar{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px}.toolbar form{display:flex;gap:8px;flex-wrap:wrap}.filters{display:flex;gap:7px;flex-wrap:wrap;margin-bottom:18px}.filter-link{border:1px solid var(--line);background:white;border-radius:20px;padding:7px 12px;color:#68768b;font-size:.82rem;font-weight:600}.filter-link.active{background:var(--pale);border-color:#cfdbff;color:var(--blue)}
input,textarea,select{border:1px solid #dce3ec;border-radius:9px;padding:10px 12px;color:var(--ink);background:white;outline:none;min-height:42px;width:100%}textarea{min-height:110px;resize:vertical;line-height:1.5}input:focus,textarea:focus,select:focus{border-color:#8aabff;box-shadow:0 0 0 3px #165dff15}label{display:grid;gap:7px;font-size:.84rem;font-weight:700;color:#40506a}.stack-form{display:grid;gap:15px}.inline-form{display:flex;align-items:end;gap:9px;flex-wrap:wrap}.inline-form label{min-width:180px;flex:1}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.form-grid .full{grid-column:1/-1}.form-actions{display:flex;gap:10px;align-items:center}.empty-state{text-align:center;padding:44px 20px;color:var(--muted)}.empty-state h3{color:var(--ink);margin-bottom:7px}.empty-state p{margin:0}.empty-icon{height:42px;width:42px;border-radius:50%;background:#f0f4fa;color:#6482bf;display:grid;place-items:center;font-size:1.2rem;margin:0 auto 12px}.conversation-list{display:grid}.conversation-link{padding:15px 13px;border-bottom:1px solid #f0f2f6;display:grid;grid-template-columns:minmax(130px,.8fr) minmax(180px,1.5fr) auto;gap:14px;align-items:center}.conversation-link:last-child{border:0}.conversation-link:hover{background:#fafbfe}.conversation-link strong{font-size:.88rem}.conversation-link .preview{font-size:.82rem;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-link .meta{display:flex;align-items:center;gap:8px;color:var(--muted);font-size:.77rem}.breadcrumbs{font-size:.84rem;color:var(--muted);margin:0 0 18px}.breadcrumbs a{color:var(--blue)}.conversation-layout{display:grid;grid-template-columns:minmax(0,1fr) 280px;gap:18px;align-items:start}.message-panel{padding:0;overflow:hidden}.message-head{padding:18px 21px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:12px}.message-thread{padding:20px;display:grid;gap:15px;max-height:62vh;overflow-y:auto}.message{max-width:min(82%,680px);padding:13px 15px;border-radius:13px;background:#f2f4f8;justify-self:start}.message.mine{background:#eaf0ff;justify-self:end}.message-meta{font-size:.74rem;font-weight:700;color:#60708a;display:flex;justify-content:space-between;gap:20px;margin-bottom:7px}.message-body{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.5;font-size:.9rem}.message-attachment{display:inline-block;margin-top:9px;font-size:.82rem;color:var(--blue);font-weight:700}.reply-form{padding:17px 20px;border-top:1px solid var(--line)}.reply-form textarea{min-height:86px}.reply-actions{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:10px}.reply-actions input[type=file]{max-width:260px;min-height:auto;padding:8px;font-size:.77rem}.detail-card{padding:18px}.detail-card h3{margin-bottom:14px}.detail-stack{display:grid;gap:14px}.detail-item{display:grid;gap:4px}.detail-item span:first-child{font-size:.72rem;text-transform:uppercase;letter-spacing:.08em;color:#8995a7;font-weight:700}.detail-item strong{font-size:.88rem;overflow-wrap:anywhere}.inline-stack{display:grid;gap:8px}.login-body{min-height:100vh;background:#f6f8fc}.login-shell{min-height:100vh;display:grid;grid-template-columns:minmax(300px,.92fr) minmax(400px,1.08fr);max-width:1440px;margin:auto;background:white;box-shadow:0 0 70px #2438540c}.login-intro{background:linear-gradient(145deg,#122e71 0%,#1c56d6 65%,#6284fc 100%);padding:clamp(28px,5vw,70px);color:white;display:flex;flex-direction:column;position:relative;overflow:hidden}.brand-light{color:white;padding:0;position:relative;z-index:1}.brand-light .brand-mark{background:#ffffff25;box-shadow:none}.login-copy{position:relative;z-index:1;margin:auto 0;max-width:430px}.login-copy .eyebrow{color:#b9cdfd}.login-copy h1{font-size:clamp(2.1rem,4vw,3.6rem);line-height:1.08;margin-bottom:18px}.login-copy p:last-child{line-height:1.7;color:#d9e4ff;max-width:390px}.login-decoration{position:absolute;width:420px;height:420px;border:1px solid #ffffff24;border-radius:50%;right:-180px;bottom:-120px;box-shadow:0 0 0 50px #ffffff0b,0 0 0 100px #ffffff08}.login-panel{display:grid;place-items:center;padding:30px}.login-card{width:min(100%,400px)}.login-card h2{font-size:1.8rem;margin:0 0 5px}.login-card>.muted{margin-bottom:27px}.login-note{margin-top:20px;text-align:center}.widget-demo{min-height:100vh;background:radial-gradient(circle at 18% 16%,#e6edff,transparent 35%),#f4f6fa;padding:clamp(24px,7vw,80px)}.demo-wrap{max-width:1020px;margin:auto}.demo-brand{margin-bottom:70px}.demo-hero{max-width:660px}.demo-hero h1{font-size:clamp(2.4rem,6vw,4.7rem);line-height:1.05;margin-bottom:18px}.demo-hero>p{font-size:1.1rem;line-height:1.7;color:#66748a}.demo-card{margin-top:38px;display:flex;gap:14px;align-items:center;background:white;border:1px solid var(--line);border-radius:14px;padding:18px 20px;max-width:570px;box-shadow:var(--shadow)}.demo-card .demo-orb{height:42px;width:42px;border-radius:13px;background:#eaf0ff;color:var(--blue);display:grid;place-items:center;font-size:1.3rem}.demo-card strong{display:block;margin-bottom:3px}.demo-card small{color:var(--muted)}.demo-note{margin-top:35px;color:#8d99aa;font-size:.82rem}.widget-launcher{position:fixed;right:24px;bottom:24px;z-index:20;width:60px;height:60px;border:0;border-radius:50%;background:var(--blue);color:white;box-shadow:0 12px 30px #165dff4d;font-size:1.5rem}.widget-launcher:hover{transform:translateY(-2px)}.widget-frame{position:fixed;z-index:19;right:24px;bottom:96px;width:min(390px,calc(100vw - 32px));height:min(590px,calc(100vh - 130px));border:1px solid #dbe2ec;border-radius:18px;background:white;box-shadow:0 20px 60px #20345030;overflow:hidden}.widget-frame[hidden]{display:none}.widget-frame iframe{width:100%;height:100%;border:0}.widget-page{height:100vh;background:#f7f9fc;display:flex;flex-direction:column}.widget-head{padding:18px 18px 20px;background:var(--widget-color,#165dff);color:white}.widget-head strong{font-family:Manrope,sans-serif;font-size:1rem}.widget-head p{font-size:.81rem;color:#e4ebff;margin:5px 0 0}.widget-body{padding:16px;flex:1;min-height:0;display:flex;flex-direction:column}.widget-form{display:grid;gap:10px;margin:auto 0}.widget-form h2{font-size:1.25rem;margin:0}.widget-form p{font-size:.84rem;color:var(--muted);margin:0 0 4px}.widget-form input{font-size:.88rem}.widget-form textarea{min-height:88px;font-size:.88rem}.widget-log{overflow:auto;flex:1;display:flex;flex-direction:column;gap:10px;padding:2px 2px 12px}.widget-bubble{max-width:88%;background:white;border:1px solid var(--line);border-radius:13px 13px 13px 4px;padding:10px 12px;font-size:.84rem;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.45}.widget-bubble.mine{align-self:flex-end;background:#eaf0ff;border-color:#e0e9ff;border-radius:13px 13px 4px 13px}.widget-bubble small{display:block;color:#8895a8;font-size:.67rem;margin-top:5px}.widget-send{display:flex;gap:8px;border-top:1px solid var(--line);padding-top:12px}.widget-send input{min-width:0;font-size:.84rem}.widget-send button{flex:none}.widget-error{color:#ae3147;font-size:.8rem;min-height:1.1em}.article-content{white-space:pre-wrap;line-height:1.6}.reports-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.report-card{padding:17px;border:1px solid var(--line);border-radius:12px}.report-card strong{font-family:Manrope,sans-serif;font-size:1.7rem;display:block;margin-top:10px}.report-card span{font-size:.82rem;color:var(--muted)}
@media(max-width:1050px){.sidebar{width:215px}.admin-main{margin-left:215px}.stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.dashboard-grid{grid-template-columns:1fr}.conversation-layout{grid-template-columns:minmax(0,1fr) 240px}}
@media(max-width:760px){.sidebar{position:static;width:100%;height:auto;padding:12px 14px;border-right:0;border-bottom:1px solid var(--line)}.brand{padding:3px 5px 10px}.side-nav{display:flex;overflow-x:auto;gap:5px;padding-bottom:2px}.nav-link{white-space:nowrap;min-height:38px;padding:8px 10px;font-size:.82rem}.nav-dot{display:none}.sidebar-bottom{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:9px;border-top:1px solid var(--line);padding-top:8px}.sidebar-bottom>.nav-link{margin:0}.user-chip{border:0;padding:2px 4px;min-width:0}.user-meta{display:none}.sidebar-bottom form{margin:0}.nav-button{width:auto}.admin-body{display:block}.admin-main{margin:0}.topbar{min-height:85px;padding:17px 18px}.topbar .button{font-size:.78rem;padding:8px 10px;min-height:38px}.topbar .eyebrow{margin-bottom:3px}.page-content{padding:19px 14px 38px}.page-footer{padding:13px 16px}.panel-head{flex-direction:column;align-items:flex-start;width:100%}.panel-head>form{width:100%}.stat-grid{gap:10px}.stat-card{padding:15px;min-height:104px}.stat-value{font-size:1.7rem;margin-top:8px}.stat-note{font-size:.72rem}.panel{padding:16px;margin-bottom:14px}.toolbar{align-items:flex-start;flex-direction:column}.toolbar form{width:100%}.toolbar form input{flex:1;min-width:130px}.conversation-layout{grid-template-columns:1fr}.message-thread{max-height:55vh;padding:14px}.message{max-width:94%}.conversation-link{grid-template-columns:minmax(0,1fr) auto;gap:7px;padding:13px 8px}.conversation-link .preview{grid-column:1/-1;grid-row:2}.conversation-link .meta{grid-column:2;grid-row:1}.form-grid{grid-template-columns:1fr}.form-grid .full{grid-column:auto}.reports-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.login-shell{grid-template-columns:1fr;min-height:100vh}.login-intro{min-height:250px;padding:25px}.login-copy{margin:35px 0 0}.login-copy h1{font-size:2.05rem;max-width:440px}.login-copy p:last-child{display:none}.login-decoration{width:250px;height:250px;right:-100px;bottom:-155px}.login-panel{padding:34px 22px}.demo-brand{margin-bottom:46px}.demo-hero h1{font-size:2.7rem}.widget-frame{right:12px;bottom:84px;height:min(570px,calc(100vh - 112px))}.widget-launcher{right:14px;bottom:14px;width:56px;height:56px}.reply-actions{align-items:flex-start;flex-direction:column}.reply-actions input[type=file]{max-width:100%}}
@media(max-width:420px){.topbar{gap:8px}.topbar .button{max-width:124px;text-align:center;line-height:1.2}.stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.stat-label{font-size:.75rem}.panel-head{align-items:flex-start}.reports-grid{grid-template-columns:1fr 1fr}.data-table{min-width:580px}.widget-frame{width:calc(100vw - 20px);right:10px}.login-copy h1{font-size:1.9rem}}
.message.internal{background:#fff6df;border:1px solid #f3d993}.widget-attach{position:relative;display:inline-flex;align-items:center;justify-content:center;flex:none;min-width:54px;padding:0 9px;border:1px solid var(--line);border-radius:9px;background:white;color:var(--ink);font-size:.76rem}.widget-attach input{position:absolute;inset:0;opacity:0;cursor:pointer}.widget-file-link{display:block;margin-top:8px;border:0;background:transparent;color:var(--blue);padding:0;font-size:.78rem;text-align:left;overflow-wrap:anywhere}.widget-file-link:hover{text-decoration:underline}
#start-form[hidden],#send-form[hidden]{display:none!important}
#widget-identity{display:grid;gap:2px;padding:9px 11px;margin-bottom:10px;border:1px solid #e1e8f5;border-radius:10px;background:#fff}#widget-identity>span{font-size:.65rem;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:#8491a5}#widget-identity strong{font-size:.82rem;overflow-wrap:anywhere}#widget-identity small{font-size:.75rem;color:var(--muted);overflow-wrap:anywhere}#widget-identity[hidden]{display:none!important}